Frequently Asked Questions

Everything you need to know about your Ajazz mechanical keyboard experience.

Do Ajazz keyboards come with a warranty?

Yes, all authentic Ajazz products include a 12-month manufacturer warranty covering any defects in materials or workmanship under normal use.

How long does shipping take for international orders?

Standard international shipping typically takes 7-15 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.

Are Ajazz keyboards compatible with both Windows and macOS?

Most Ajazz mechanical keyboards feature dual-system compatibility. You can easily toggle between Windows and Mac modes using specific hotkeys outlined in the user manual.

What is your return policy?

We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.

Where can I download the drivers and software for my keyboard?

Drivers for RGB customization and macro programming can be downloaded directly from our official website's 'Download Center' by searching for your specific model number.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.